Frequently Asked Questions
Everything you need to know about shopping the official Alton Towers Resort collection.
How much does shipping cost and how long will it take?
We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. Shipping costs are calculated at checkout based on your location and package weight.
Can I return merchandise purchased online at the theme park?
Currently, items purchased through the Alton Towers Resort Online Shop must be returned via our online returns portal. We cannot process online returns or exchanges at our physical retail locations within the resort.
Are these the same products sold at the Resort?
Yes, our online shop features the same official, high-quality merchandise found in our theme park stores, including exclusive ride-themed apparel, collectibles, and homeware.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a secure checkout.
What is your return policy for faulty items?
If you receive a damaged or faulty item, please contact our customer service team within 30 days of receipt. We will provide a pre-paid return label and offer a full refund or a replacement at no additional cost.
Do you ship internationally?
Yes, we ship to a wide range of international destinations. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the recipient.